As soon as we spotted that the wind had blown our aerial down and while the storm was still raging on the 5th December we phoned a TV aerial company. We got the number in the Thompson Local directory and thought we’d get in early and be at the front of the queue. The operator booked us in for the engineer to come the next day, Friday. Result!
He didn’t turn up. He told a couple of fibs about having tried to phone us (which he hadn’t) and said he would come Saturday morning instead. By 12.30pm he hadn’t turned up. Waiting in on a Saturday morning is really frustrating, especially if the person doesn’t turn up. Weekends are the only times we can get errands done together and with fence panels and greenhouse glass to sort out, as well as Christmas things get done, we could do without the aggravation.
We phoned and he said he would come about 3pm so we went out for lunch, then I went shopping while Nick waited at home. By 3.30pm it was getting dark and he still hadn’t turned up. We phoned him again and he just said he was still working on another job so Nick told him to get lost.
We phoned another company and arranged for them to come on Thursday morning between 8am and 1pm, as Nick was going to be away all week and that was the first day I could be in all day.
At 11.30am on Thursday I phoned to check they were coming and was told definitely by 1pm. At 1.30pm I phoned to see what was happening and was told I was the next job on his list but he couldn’t say what time he would arrive. I told him to get lost. Another day wasted.
With two aerial companies sacked already I gambled on third time lucky and this time I phoned the local electrical appliance shop to see if they could recommend anyone. I was given the number of a man called Brian who said he would come at about 3.30pm. At 5pm when it had been dark for an hour or more I phoned him to make another arrangement but he did in fact turn up and look at the job in the dark, from the ground using my torch because he didn’t bring one.
He said he would come between 9.30 and 10am on Saturday morning to fix it.
At 8am on Saturday Nick made some tea and had just brought it upstairs when Lulu’s barking announced the arrival of a visitor. I said not to worry, it would probably be the milk arriving but a man in a safety helmet perched a long ladder against the wall just as Nick peered through the curtains to see who it was.
Why does dealing with tradespeople have to be so difficult? How can they sleep at night when they behave so unprofessionally? Heaven help the poor souls who have had major damage to their property and have to go through all this with numerous different companies. Project managing the simple repair of a TV aerial was exhausting and infuriating enough.
It was nice to end the week with a bit of normality. Nick was glad to be home after a hectic week away. Lulu was glad to have Nick back and I was glad to be able to watch Strictly on the TV instead of the computer.
All we have to do now is get the greenhouse, the fence and the car fixed!
We put up the Christmas tree this afternoon and guess what….the lights don’t work………….